Nestled in the heart of Kuala Lumpur’s historic Chinatown district, Four Points by Sheraton Kuala Lumpur, Chinatown offers a stylish retreat where modern comfort meets rich heritage. Since opening in December 2019, this 318-room hotel sets itself apart from typical Four Points by Sheraton properties by embracing its surroundings with thoughtful design, incorporating oriental motifs, traditional artwork, and warm hues that reflect the neighborhood’s charm.
Beyond its inviting interiors, the hotel offers immediate access to Chinatown’s must-visit spots, such as the bustling Petaling Street market and Kwai Chai Hong, a nostalgic alleyway where interactive murals and vintage charm transport you to 1960s Kuala Lumpur. Wake up to sweeping views of the KL skyline, take a refreshing dip in the rooftop pool, or indulge in locally inspired flavors at Quan’s Kitchen. Whether you’re here for business, leisure, or a bit of both, Four Points Chinatown blends convenience, style, and a true sense of place, making it a standout choice for travelers looking to experience Kuala Lumpur’s energy up close.
Property Location
Four Points by Sheraton Kuala Lumpur, Chinatown, enjoys an unbeatable location in Kuala Lumpur’s Chinatown district. Situated at 2, Jalan Balai Polis, the hotel is just steps away from Petaling Street, a vibrant hub renowned for its street food, shopping, and cultural attractions. This prime location makes it an ideal base for exploring the city’s rich heritage and modern landmarks.
Within walking distance, you’ll find iconic sites such as Dataran Merdeka (Independence Square), a historic landmark symbolizing Malaysia’s independence, and the iconic Sri Maha Mariamman Temple, the oldest Hindu temple in Kuala Lumpur. A short stroll will also take you to Kwai Chai Hong, a charming alleyway filled with Instagrammable murals and endearing street arts depicting the daily lives of local Chinese settlers in the 1960s.
For those looking to explore further, the hotel is exceptionally well-connected to public transport. The Pasar Seni MRT, Pasar Seni LRT, and Maharajalela Monorail stations are just minutes away, providing easy access to other parts of the city, including attractions like the Petronas Twin Towers and Menara Kuala Lumpur (KL Tower). The towering Merdeka 118, one of the world’s tallest buildings, is also within easy reach, adding to the area’s mix of old-world charm and modern marvels.
The surrounding neighborhood is a fascinating blend of traditional shophouses, hip cafes, hidden speakeasies, trendy bars and contemporary skyscrapers, offering something for everyone. Whether you’re here to soak in Kuala Lumpur’s history, admire its architectural wonders, or simply enjoy its vibrant urban energy, the hotel’s central location ensures you’re perfectly positioned to experience it all.
Getting to Four Points by Sheraton Kuala Lumpur, Chinatown
From Kuala Lumpur International Airport (KLIA), you can catch the KLIA Ekspres train to KL Sentral station, then change to the Kelana Jaya LRT train heading towards Gombak and disembark at Pasar Seni station one stop away. The hotel is located a few hundred meters away from the station.
For the shortest walk, take the MRT Exit – Pintu A, located at the intersection of Jalan Panggong and Jalan Sultan. To ensure you are heading to the right exit, look out for the Customer Service Counter below.
As you head up the escalator to exit the MRT station, you’ll see the Chinatown wall mural on your right.
Check-In Experience
Upon arrival, the ground floor was bustling with activity, but the hotel’s clever design transported us away from the chaos. Check-in is located on the 7th floor, creating a serene and separate experience that sets the tone for a relaxing stay. We were warmly greeted by the Guest Relations Supervisor, whom I had been in contact with prior to our arrival. She personally confirmed that the chef could accommodate our vegan dietary needs throughout our stay, which we greatly appreciated.
Although no suites were available at check-in, she kindly arranged for an upgrade to a suite on our third day, adding an extra layer of comfort to our visit. As a Marriott Bonvoy Platinum Elite member, I was thanked for my loyalty and offered a choice of welcome gifts, either bonus points or a stylish felt laptop sleeve with multiple compartments.
To top off the welcoming experience, we were both offered a welcome drink at Jann, with a choice of beer or wine, setting the stage for a memorable stay. This seamless blend of personalized service, thoughtful gestures, and attention to detail truly made us feel valued and well taken care of from the very beginning.
Room Quality and Comfort
Our four-night stay at the Four Points by Sheraton Kuala Lumpur, Chinatown, allowed us to experience two of their room offerings: the Guest Room and the 1 Bedroom Suite. The Guest Room offered generous views of the city skyline and the charming Chinatown heritage area. The suite, on the other hand, impressed us with its size and views of KL’s iconic buildings such as Merdeka 118, Petronas Twin Towers and Menara Kuala Lumpur (KL Tower). Both rooms contributed to an enjoyable stay.
Guest Room (1813)
The Guest Room with partial city view, located on Level 18, was a comfortable 300 sqft space, perfect for 2 to 3 guests. The room’s thoughtful design to include a foyer created separation between the entrance and the rest of the room, providing additional privacy. Getting to the bedroom required walking through a hallway from the entrance foyer, passing the bathroom on the left, and wardrobe and storage cabinets on the right.
The Guest Room is furnished with a king-size bed, a single seater armchair, a coffee table, a swivel chair and a work desk located next to a long bench that provided ample space to keep our 29″ luggage open and off the ground throughout our stay.
Wardrobe and storage cabinets located right across the bathroom along the hallway, provided easy access and ample space for our clothes and belongings.
Bathroom is equipped with a single sink, a half-length wall-mounted mirror, a seated toilet and separate shower area with glass doors.
A placard on the tower rack highlights Marriott International’s Serve 360 initiative with the aim of reducing the group’s environmental impact through building and operating sustainable hotels and responsible sourcing.
The room included a kettle and an empty minibar, perfect for chilling our own drinks. We appreciated the sustainable glass bottles used for the complimentary drinking water. The hotel also provided complimentary coffee and tea.
The Guest Room features 2 windows, providing guests with beautiful views of the surrounding Chinatown area and the Kuala Lumpur skyline. The main west facing windows overlook Masjid Negara (National Mosque of Malaysia) and the historic Kuala Lumpur Railway Station.
Next to the work desk, the north facing side window offers guests a view of iconic landmarks such as the Petronas Twin Towers and Menara Kuala Lumpur (KL Tower), as well as the surrounding Chinatown area, including a bird’s eye view of Kwai Chai Hong. We enjoyed relaxing in the room and simply watch the world go by.
In-line with the hotel’s theme of infusing design elements from its surroundings, the room featured artwork of a nostalgic Chinatown scene by Malaysian artist Loka Made.
For entertainment, a 42″ Samsung Smart TV offers the standard selection of Marriott channels from news, sports, cartoons, music and local channels.
The room was fitted with Simon Electric i7 Series switches and multi-standard sockets with USB-A ports for convenient device charging.
While the room was generally well-maintained, we did notice a few minor issues. The wardrobe doors didn’t close fully or align properly, and the soft-closing mechanisms on both the wardrobe and toilet seat were not functioning. Additionally, there were some stains on the bathroom tile grouts. Despite these small maintenance oversights, we enjoyed our stay in the comfortable and well-equipped room with great KL city views.
1 Bedroom Suite (1216)
On Day 3, we eagerly anticipated the move into the 1 Bedroom Suite. Although we had hoped for a room on a higher floor for better views, the hotel was at peak occupancy due to the Chinese New Year festive season, and the suite on Level 12 was the only one available. Despite being on a lower floor, the east-facing suite still offered impressive views of the city skyline.
The suite was significantly larger at 750 sqft, providing plenty of space for enhanced comfort. Upon entering, we were greeted by a spacious foyer, a guest bathroom, and an expansive dining and living area adorned with beautifully designed oriental-themed interiors. The living room featured a 55-inch Samsung Smart TV with the same channel selection as our previous room.
The separate bedroom was furnished with a king-size bed and a second 55-inch Samsung Smart TV.
Adjoining the bedroom is a spacious dressing room complete with a wardrobe and dressing table with a large, well-lit mirror reminiscent of a movie backstage.
The bathroom was equally spacious, featuring dual sinks, a separate shower and toilet area. One feature of the 1 Bedroom Suite that wasn’t available in the Guest Room is the large rain shower.
Similar to the Guest Room, the suite also provides the hotel brand’s in-house Activ Body Care toiletries.
Internet Access
Four Points by Sheraton Kuala Lumpur, Chinatown offers reliable Wi-Fi with speeds of 25 Mbps, sufficient for streaming 4K Ultra High Definition videos.
Enhanced internet is available upon request for Marriott Bonvoy Elite Gold members and above, which offers double the Wi-Fi speed at 50 Mbps.
Mobile Key
In-line with most Marriott hotels, Four Points Chinatown offers digital room keys via the Marriott Bonvoy app. Guests can request a Mobile Key through the app and activate it at the front desk. Once activated, the Mobile Key allows guests to unlock their room door with a smartphone. The Mobile key can also be used at the swimming pool entrance, fitness center and guest lifts.
iPhone users can even create an iOS Shortcut for voice-activated access, by simply saying “Hey Siri, unlock door” to open the Mobile Key in the Marriott Bonvoy app.
Discover Four Points by Sheraton Kuala Lumpur, Chinatown, where historic charm meets modern comfort. Book your stay today!
Dining Options
Four Points by Sheraton Kuala Lumpur, Chinatown offers guests a diverse culinary experience with several distinct dining venues.
Quan’s Kitchen
Quan’s Kitchen is the all-day dining restaurant located on Level 8 of Four Points Chinatown. The restaurant offers a unique dining experience with an open theatrical kitchen that showcases traditional culinary specialties from Kuala Lumpur’s Chinatown neighborhood alongside western favorites.
There’s ample seating at Quan’s Kitchen for guests to enjoy their breakfast but the restaurant gets busy after 9:30 AM.
Buffet breakfast is served daily at Quan’s Kitchen from 7:00 AM to 10:30 AM, and offers a selection of local Malaysian favorites such as soft boiled eggs with toast bread, thosai, congee, dim sum, noodles and nasi lemak.
For those who prefer a western style breakfast, Quan’s Kitchen offers salads, cereals, eggs, sausages, cheese, toast and pastries.
Even ice cream is available for those with sweet cravings.
Vegan options are limited to a handful of dishes such as thosai, idli, dal curry, congee and steamed baos. That said, the hotel took note of our request for vegan meals and specially prepared vegan dishes for us.
Enjoy savings at Quan’s Kitchen! Purchase your discounted dining packages now and treat yourself to a culinary experience.
Lady Yi’s Tea House
Lady Yi’s Tea House, on Level 7 of Four Points Chinatown, offers a unique cultural experience. Showcasing Peranakan heritage through curated teas and fine delicacies, the tea house provides an immersive journey into Straits Chinese culture with innovative pastries blending traditional and modern culinary techniques.
Indulge in a delightful afternoon tea at Lady Yi’s Tea House! Enjoy discounted packages for a truly special treat.
Jann
Jann, a stylish bar on the 7th floor of Four Points Chinatown, offers panoramic views of the city from its terrace and innovative cocktails inspired by Chinatown’s traditional trades, served from their Instagram-worthy signature jade wrap-around bar.
For a more intimate gathering, Mann, a private dining room nestled within Jann, offers an exclusive setting for a minimum spend of MYR 2000.
Discover the art of mixology at Jann. Purchase a discounted cash voucher and explore their unique cocktail menu.
In-Room Dining
The in-room dining menu at Four Points by Sheraton Kuala Lumpur Chinatown offers a mix of local and western cuisine, with vegetarian options available.
Breakfast (7:00 AM – 10:30 AM) includes set meals like The Four Points Breakfast with eggs and toast, the Petaling Street Breakfast Set with nasi lemak and fried chicken, and the Chinatown Breakfast Set with congee, dim sum, and kaya toast.
Lunch and dinner (11:00 AM – 10:30 PM) feature sharing platters, salads, soups, burgers, sandwiches, and local mains such as Hainanese chicken rice and Penang char kway teow. Signature dishes include pan-roasted salmon and Mongolian lamb. The menu also offers desserts like yam burnt cheesecake and soya panna cotta, along with a selection of beverages including fresh juices, coffee, and tea.
Onsite Facilities
Four Points by Sheraton Kuala Lumpur, Chinatown, offers well-designed facilities to enhance your stay, including a scenic pool, a well equipped fitness center, and versatile event spaces for meetings, weddings, and social gatherings.
Pool
The Splash Pool, located on Level 7, is a rectangular outdoor pool approximately 20 meters in length.
Whether you’re looking to swim laps or simply cool off, the pool provides a refreshing escape with panoramic views of the KL city skyline.
The surrounding sundeck area features comfortable lounge chairs, most of which are located in a covered section, offering shade and a relaxing spot to unwind.
Fitness Center
Adjacent to the Splash Pool, guests will find a well-equipped fitness center featuring a range of cardio machines, including treadmills, an elliptical machine, and stationary bikes.
The gym also offers a multi-station, free weights and adjustable benches for strength training.
Cardio machines are strategically positioned by the windows, allowing guests to enjoy scenic views of the city skyline and the pool area while they work out. Exercise balls and yoga mats are also available.
Customer Service
The team at Four Points KL Chinatown truly impressed us with their outstanding hospitality, making our stay memorable. Prior to arrival, I emailed the hotel to inquire about vegan food options, as Marriott properties typically have limited options for plant-based dining. While they acknowledged the limited options, the Guest Relations Supervisor assured me they would do their best to accommodate our dietary needs and they certainly delivered.
Upon arrival, I was personally greeted by the supervisor, who made check-in a warm and welcoming experience. Just minutes after settling into our room, she followed up with a thoughtful courtesy call to ensure everything was to our satisfaction. This level of attentiveness continued throughout our stay. For example, when we switched rooms, the front desk promptly called to check if everything was okay, showcasing their dedication to guest comfort.
The culinary team at Quan’s Kitchen went above and beyond to accommodate our plant-based dietary needs. Their willingness to create special dishes for us at breakfast was truly appreciated and made dining at the hotel a delightful experience.
The staff across all departments were consistently warm and helpful. Housekeeping ensured our room was always immaculate, and the restaurant and front desk staff were helpful and approachable. Additionally, the hotel’s chat service was responsive throughout our 4-day stay. Whether we had questions or needed assistance, the team was quick to reply and always eager to help.
Overall, the exceptional customer service truly elevated our experience. The staff’s genuine care, attention to detail, and willingness to go the extra mile, especially in catering to our dietary needs, made us feel valued and well taken care of throughout our stay. Highly commendable!
Loyalty Benefits
As a Marriott Bonvoy Platinum Elite member, our stay at Four Points Chinatown was enhanced by several valuable perks. We were upgraded to a suite on our last two nights, enjoying extra space and comfort. The welcome drink voucher, redeemable for beer or wine at Jann, was a delightful touch.
Enhanced Wi-Fi ensured seamless connectivity, and the complimentary breakfast at Quan’s Kitchen was a great way to start each day. The 4:00 PM late checkout provided a relaxed departure, and overall, the elite recognition made our stay truly enjoyable.
Value for Money
Our 4-night stay at Four Points by Sheraton Kuala Lumpur, Chinatown, cost a total of MYR 1,244, which included the MYR 10 tourist tax per night for foreign passport holders. Priced at just MYR 311 per night, Four Points offers exceptional value for its location and amenities. The convenient location in the heart of Chinatown puts you within walking distance of major attractions and the LRT, MRT and Monorail train stations.
The comfortable rooms, boasting panoramic views of the Kuala Lumpur city skyline, added to the overall experience. Coupled with the hotel’s excellent customer service and complimentary In-House Experiences exclusively for in-house guests, the value proposition becomes even more compelling.
Overall, Four Points Chinatown offers an ideal combination of comfort, convenience, and exceptional service, all at an attractive price point. It’s a fantastic choice for travelers seeking a comfortable, convenient, and affordable stay in Kuala Lumpur.
Overall Experience
Four Points by Sheraton Kuala Lumpur, Chinatown, combines the charm of a boutique hotel with the reliability of a well-established hospitality chain. Its thoughtful design, infused with oriental elements inspired by the surrounding Chinatown area, creates a unique and inviting atmosphere.
Throughout our stay, we were treated to beautiful panoramic city views from both of our rooms, enjoyed consistently excellent customer service, and experienced exceptional value for money. These qualities make this hotel a standout choice for a wide range of travelers, whether you’re visiting with family, as a couple, or even solo.
For those seeking a comfortable, stylish, and well-located stay in Kuala Lumpur, Four Points by Sheraton Kuala Lumpur, Chinatown, delivers on all fronts. It’s a hotel I would gladly return to and highly recommend to anyone exploring this vibrant city.
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